Guardian Medical, USA

Guardian Medical is a company that specializes in creating advanced packaging solutions for medical devices. We design, develop, manufacture, and distribute sterile packaging and packaging services to ensure the safety and sterility of medical devices and implants. Our focus on innovation allows us to offer unique and efficient sterile packaging solutions to the medical industry. Our employees are the true Guardians of our customer's medical devices, ensuring their safe and sterile journey to the surgical field. With our united efforts and shared values, we are revolutionizing medical device packaging. If you are interested in taking up the shield and providing innovative packaging solutions and services to protect our customer's medical devices, please submit your application or resume for any of our open positions!

Overview

The Customer Service / Purchasing Lead is responsible for overseeing day-to-day customer support and purchasing activities to ensure accurate order processing, timely fulfillment, strong supplier performance, and a high level of customer satisfaction. This role serves as a key point of coordination between customers, vendors, operations, and internal stakeholders to resolve issues quickly and maintain continuity of supply.

Essential Job Duties And Responsibilities

• Lead daily customer service and purchasing operations, inventory needs, and business priorities
• Serve as the primary escalation point for customer inquiries, order issues, shipment delays, pricing questions, and service concerns
• Process and monitor purchase orders, sales orders, back-orders, returns, and order changes for accuracy and timeliness
• Coordinate with suppliers to confirm pricing, availability, lead times, and delivery schedules
• Build and maintain strong vendor relationships while supporting negotiation of cost, quality, and service expectations
• Partner with operations, warehouse, planning, and sales teams to align supply with customer demand
• Maintain accurate records in ERP, purchasing, and customer service systems
• Support cycle counts, inventory reviews, and replenishment planning to reduce stockouts and excess inventory
• Monitor inventory levels, usage trends, and reorder points to help ensure material availability and support on-time customer fulfillment
• Prepare reports on order status, supplier issues, service levels, and purchasing performance for management review
• All other duties as assigned
  
  
  

Minimum Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

General

• Must be authorized to work in the U.S. on a full-time, long-term basis
• Able to read, comprehend and speak English fluently to communicate effectively, concisely and clearly
  
  
  

Knowledge / Education / Skills / Experience

• 1–3+ years of experience in customer service, purchasing, procurement, order management, or a related operational role
• Experience working with ERP or purchasing systems and Microsoft Office
• Some experience and understanding of order flow, inventory coordination, supplier communication, and customer support processes
• Able to assess priorities, organize workload, and respond to changing demands in a fast-paced operational environment
• Demonstrated ability to take ownership, show initiative and execute responsibilities effectively and efficiently to meet business needs and deliverables
  
  
  

Mental/Emotional Abilities

• Excellent problem-solving, communication, and relationship-building skills with the ability to influence at all organizational levels
• Customer-focused mindset with a sense of urgency
• Able to manage and coordinate activities across multiple departments such as operations, planning, warehouse, sales, and suppliers
• Able to effectively utilize telephone systems, email, ERP systems, and spreadsheet-based reporting tools
• Strong organizational and time-management skills
• Able to independently organize multiple projects, coordinating tasks and deadlines
• Able to work collaboratively in cross-functional teams and adapt to changing priorities
• Able to appropriately prioritize work, while maintaining attention to detail
  
  
  

Physical Abilities

• Must be able to use keyboard, mouse, computer and telephone
• Must be able to view and read computer screens, documents and reports
• Must be able to be stationary for prolonged periods of time while working at a computer station
• Occasional standing, walking, bending and reaching
• Ability to lift up to 20 pounds
  
  
  

Special Notes

• Smoking and/or vaping are not conducive to a cleanroom environment, nor are the remnants of smoking/vaping particles on an individual. Therefore, Guardian has specific guidelines regarding an individual’s smoking/vaping habits.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  
  
  

Preferred Qualifications

• Associate or bachelor’s degree in business, supply chain, operations, or a related field preferred; equivalent experience may be considered
• 3-5+ years of experience in customer service, purchasing, procurement, order management, or a related operational role
• Strong understanding of order flow, inventory coordination, supplier communication, and customer support processes
  
  
  

Working Conditions

• Indoor facility located next to an active commercial and military airport
• On-site position in a climate-controlled office setting and clean production space
• Sitting at a desk, working on a computer for long periods of time in a very quiet environment
• Minimal travel expectations; Conferences and/or training only
  
  
  

Disclaimer: This position is used as a basis for determining the position classification and is maintained as an official record of the duties assigned to this position. This description is intended to be an accurate reflection of the assigned work; however, it is understood that duties may be removed, modified or assigned, and may not be included in this description.