MediView is building the future of surgical guidance and navigation with augmented reality and artificial intelligence. Our team is seeking a driven, skilled, and highly motivated individual for the role of Clinical Specialist. This position will be responsible for maintaining strong relationships with clinicians and onsite staff while providing support for the use of MediView technology in interventional radiology and surgical environments while strictly adhering to all quality system and patient privacy (HIPAA) protocols. This individual will support clinical training efforts internally and externally to customers while providing feedback regarding products and implementation to the quality, clinical, and development teams.

Essential Duties and Responsibilities:

Clinical Support:

• Attend cases utilizing MediView technology, support the use of our devices for surgical navigation, and work with the commercial team to improve market share while providing high-quality service to customers. Responsible for pre-case set up, intra-operative guidance, and post-case data capture as applicable.
• Support the use of MediView technology during clinical trials, answer questions related to features and workflow in an intraprocedural environment.
• Work with hospital staff and operations to forecast and manage onsite disposable inventory and ensure sites have adequate supplies for procedures and ensure proper inventory control, traceability, and segregation/return of expired or damaged product per quality system procedures.
• Respond to customer needs and complaints regarding products and services by developing creative solutions that simplify workflow and produce scalability. Immediately identify and document all product complaints, adverse events (AEs), and potential malfunctions, reporting them to the quality team per established quality system procedures.
• Support marketing and commercial teams for large tradeshows and showcase events such as SIR, RSNA, SIO, etc.
• Complete the required quality documentation on the usage of products in order to better understand utility and market trends including detailed procedure logs, case reports, and post-market surveillance data forms as applicable.
• Collaborate with the commercial and sales team to support demos and sales conversations that increase market share

Clinical Training

• Responsible for supporting the education of clinicians, proceduralists, and support staff for product installations and use ensuring all training is conducted using the current approved and controlled training materials, user manuals, and instructions for use (IFU).
• Educate and train new employees on the use of XR90 and other products in order to provide a robust clinical understanding for non-clinical employees responsible for the development and advancement of our technology.
• Work with the commercial and clinical affairs team to determine site-specific workflow implementation of products at customer and research sites prior to product installs for purchases, placements, evaluations, and research agreements.

Internal Training and Feedback

• Responsible for the development, implementation, and provision of hands-on and virtual education for MediView flagship products with internal staff.
• Work with the project team, development, advanced development, hardware and software teams to internally disseminate regular updates and demos sharing new features that have been developed but not productized.

Communication and Meetings:

• Participate in project meetings and provide feedback regarding device use and end user workflow requirements to inform product design, risk management files, and future labeling.

Additional Responsibilities:

• Previous experience with medical devices or medical technology studies preferred
• Previous experience with Quality Improvement Databases and Quality Management Systems preferred
• Ability to understand basic and complex medical details
• Knowledge of regulatory regulations and guidelines on medical devices
• Ability to travel up to 75%

Supervisor Responsibilities

This position would report to the Director of Clinical Affairs at MediView XR and the supervisor would define attainable goals for each quarter. This position would meet with their supervisor and the rest of the clinical team on a regular basis, while also providing autonomy and authorship of key deliverables.

Competencies:

• Interpersonal communication and professional conduct within a healthcare environment.
• Use of technology (computer, augmented reality headsets, ultrasound equipment, other imaging systems).
• Technical writing skills for documenting procedures, non-conformance reports, and case summaries.

Qualifications:

To perform this job successfully, an applicant must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education and/or Experience – Associate or Bachelor of Science in a technical field (engineering, math, science, nursing, etc.) is preferred. Minimum 3-5years of experience of clinical or industry experience in the healthcare field is preferred. Applicants should be familiar with standard operating room procedures such as sterility, infectious disease precautions, radiation exposure precautions, and handling of contaminated biohazard materials. Experience with radiology technology, sonography, or other imaging systems is preferred, but not required. Applicants with an associate degree should have at least 5 years of real-world experience in radiology or surgery procedures.
• Language Skills – Applicant must be able to effectively summarize and present key findings to management or other team members. They must be able to read, analyze, and interpret common scientific and technical journals, reports, and other documents. They must be able to clearly communicate analyzed data in a succinct manner. Must be able to interact clearly and effectively, in both written and oral communication, with supervisor, clients, staff, team members, etc.
• Mathematical Skills – A foundational knowledge of data analytics and statistics is preferred, including, but not limited to, descriptive statistics, hypothesis testing, and designing experiments to capture applicable data. Additional mathematical concepts include fractions, percentages, ratios, and proportions.
• Computer Skills – An applicant must be proficient in electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc. This role requires an above-average knowledge of Microsoft Office suite and Microsoft HoloLens and other augmented reality heads up displays. Applicant should have the ability to understand and create tables and charts in Microsoft Excel.
• Other Qualifications – Applicant must be able to perform other duties as assigned. A valid driver’s license, COVID-19, and up to date immunizations are required to maintain hospital credentialing. Applicant must be willing to travel up to 50% within the United States with occasional international travel.

Physical Demands:

• Can lift up to 30 lbs. and may be responsible for moving/packing equipment.

Work Environment:

This is a field-based position, must be willing to travel up to 75%.

The Clinical Specialist may in clinical and hospital environments where health may be at risk due to exposure to patients that may have infectious diseases.